1. QUICKEST SUPPORT (WHATSAPP)
For immediate assistance, the best way to reach us is through WhatsApp. It’s the fastest way to get your questions answered!
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WhatsApp/Phone: +420 (736) 205-039
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Tip: Please include your Order Number or Phone Number used for the order to help us find your details quickly.
2. EMAIL SUPPORT
For formal inquiries, partnership proposals, or to initiate a return/refund request, please drop us an email.
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We aim to respond to all emails within 24 hours.
3. CUSTOMER SERVICE HOURS
To provide you with the best service, please note that our team operates across different time zones (Czech Republic & Malaysia). We are available during:
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Monday – Friday: 3:00 PM – 11:00 PM (Malaysia Time / GMT+8)
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Saturday: 4:00 PM – 8:00 PM (Malaysia Time / GMT+8)
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Sunday: Closed (We will get back to you first thing on Monday!)
4. COMPANY INFORMATION
Shop with peace of mind knowing you are dealing with a registered European entity:
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Company Name: Pod Větrníkem s.r.o.
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Registration Address: Novohradská 226, Třeboň II, 379 01 Třeboň, Czech Republic