Shipping Policy

Thank you for choosing Pod Větrníkem s.r.o.. We are committed to providing a reliable and transparent delivery service to our customers across Malaysia.

1. 100% FREE SHIPPING NATIONWIDE

We are proud to offer Free Shipping on all orders, with no minimum purchase required. This applies to:

• West Malaysia (Semenanjung Malaysia)

• East Malaysia (Sabah & Sarawak)

2. ORDER PROCESSING & VERIFICATION

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and public holidays).

• COD Verification: For Cash on Delivery (COD) orders, our team will contact you via WhatsApp or SMS to verify your shipping address and order details before dispatch. Please respond to ensure your order is not delayed or cancelled.

3. ESTIMATED DELIVERY TIME

Once your order has been dispatched, you can expect delivery within:

• West Malaysia: 3 - 5 business days.

• East Malaysia: 5 - 10 business days.

• Note: Delivery may take longer during peak festive seasons or due to unforeseen logistics issues.

4. CASH ON DELIVERY (COD) GUIDELINES

To ensure a successful delivery, please note the following:

• No Pre-payment Inspection: According to Malaysian courier regulations for COD services, customers are NOT permitted to open the package before payment is made to the courier personnel.

• Full Protection: Please pay the amount to receive your parcel. Once received, you are fully protected by our 14-Day Unconditional Return Policy if you are not satisfied with the product.

• Prepare Exact Cash: To facilitate a quick transaction, please prepare the exact cash amount for the courier.

5. ORDER TRACKING

Once your parcel is on its way, we will send a tracking number to your Email or WhatsApp. You can track your order's progress through our website or the courier’s official tracking portal.

6. FAILED DELIVERY & REJECTIONS

Since we provide Free Shipping, we bear the full cost of logistics to bring the products to you.

• We kindly ask that you ensure someone is available at the delivery address to receive and pay for the parcel.

• Unjustified refusal of a COD parcel at the doorstep causes significant loss to our business and may result in the customer being blacklisted from future COD services.

7. CONTACT US

If you have any questions regarding your shipment, please reach out to our support team:

• Company Name: Pod Větrníkem s.r.o.

• Email: JardilinaLoranne186@gmail.com

• Phone/WhatsApp: +420 (736) 205-039

• Address: Novohradská 226, Třeboň II, 379 01 Třeboň, Czech Republic